Refund policy
WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. IF FOR ANY REASON YOU ARE NOT, WE OFFER A 5-DAY RETURN POLICY FROM THE DATE YOUR PACKAGE IS RECEIVED.
RETURN ELIGIBILITY
- ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION, UNWORN, UNWASHED, AND WITH ALL TAGS ATTACHED.
- REFUNDS WILL ONLY BE ISSUED AFTER THE RETURNED ITEM HAS BEEN REVIEWED AND APPROVED BY OUR TEAM.
- ALL SALES ARE FINAL UNLESS REVIEWED AND APPROVED BY OUR TEAM.
RETURN PROCESS
1. CONTACT OUR CUSTOMER SERVICE TEAM AT
TONY.ARCHIVES25@GMAIL.COM WITHIN 5 DAYS OF RECEIVING
YOUR PACKAGE TO INITIATE A RETURN.
- YOU WILL RECEIVE INSTRUCTIONS ON HOW TO SHIP YOUR ITEM BACK TO US.
- ONCE THE ITEM IS RECEIVED AND REVIEWED, YOU WILL BE NOTIFIED OF THE REFUND STATUS. APPROVED REFUNDS WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD.
IMPORTANT NOTES
- RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS THE ITEM WAS DAMAGED OR DEFECTIVE UPON ARRIVAL.
- WE DO NOT ISSUE REFUNDS FOR ORDERS THAT WERE DELIVERED TO THE WRONG ADDRESS DUE TO CUSTOMER ERROR (E.G., ENTERING AN INCORRECT OR INCOMPLETE ADDRESS AT CHECKOUT).
IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT YOUR ORDER, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT TONY.ARCHIVES25@GMAIL.COM.